Pick-A-Day

November 2017
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Archives

Where I’m not staying because they cancelled my reservation: Radisson Hotel Cheyenne

The Radisson Hotel Cheyenne: Cancels Reservations Because they can.

Normally I would not choose to visit the US during August, but this year, I am. Like thousands of others, I want to see the eclipse on Monday, August 21st.

But a wrench was thrown into my plans by the Radisson Hotel Cheyenne after they […]

Telling Regular Customers “No” – Why the Lenzig café lost me today.

I had a strange, but not completely atypical, experience at Lenzig, a neighborhood café, today: I ordered food and “Leitungswasser” – tap water.

Lenzig is a nice neighborhood café – the kind of place where most customers are regulars, the food predictable, and the atmosphere pleasant. It’s nothing I would travel out of my way […]

Two positive customer service experiences in one day: Foto Meyer and the… uh… US IRS!

Today, after a long day of work, I had one mission to achieve: getting my camera cleaned. While in the Shetlands I’d noticed that there was a speck of dust in the viewfinder, but that said speck of dust was not showing up in my photographs.

Thank goodness – so I put off dealing with […]

I’m really happy with Continental Airlines (or United, if you must)

I’m back in Berlin – safe, sound, and impressed after flying Continental Airlines (being pedantic) (or United Airlines, if going by branding) for six segments. In fact, I was so impressed with the service on my flight from Newark to Indianapolis that I wrote a letter complimenting the flight attendant.

Now I’m considering writing a […]

Glasgow’s Galloping Gallantry: What Amazing Help!

Maybe it says something about how much I’ve become accustomed to German-style service, but I’ve been blown away by the gallantry of Glasgowians.

From the moment I arrived, Thursday at lunchtime, everyone and everything has been great, with the exception of the Glasgow Flyer bus driver who pulled away from the airport when I was […]

Customer Service Woes resolved with Twitter. Part 1: T-Mobile, Germany

I have to say that I am a bit disappointed in customer service, on both sides of the Atlantic. Although I’m not sure I can call the North American issue, “customer service”—but more on that in a day or two.

Meanwhile I have happy news to report: my iPhone 3G is, finally, unlocked.

Unfortunately it […]

It’s been a great 24 hours for my communication!

Monday evening, when I was at home, I got a call from my friendly T-Punkt store (T-Punkt sells stuff for T-Com (the telephone company, and now known as, I believe, T-Home) and what used to be (at least in Germany) T-Mobile (the mobile phone company, now happily known as “Telekom”).

The wonderful lady had happy […]

Random Tuesday Today Thoughts

I know that Snooker in Berlin participates in the weekly Random Tuesday Thoughts—and to be different, I’m doing it on Wednesday—but only because I have a crap load of thoughts to get out. I could try and break down the thoughts into more complete individual blog posts, but none of these thoughts really deserve that […]

Bad Customer Service

More Modern than Ameritech's best.

After growing up and living in the (American) West, I’d come to understand one solid fact about US West, the local telephone company: It was the most evil, awful, horrible, and despicable company on the face of the planet.

And then in 1998 I moved to Indiana.

Even before […]

Poor Design

As I noted yesterday (for the umpteenth time), Weimar is in love with Goethe and Schiller.

It also fancies itself as the European Capital of Culture—which is was nearly a decade ago in 1999. The trappings of refinement are everywhere you go in Weimar—Goethe and Schiller are fêted as heroes, art museums are celebrated, and […]