Pick-A-Day

September 2021
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Bad Customer Service

More Modern than Ameritech's best.

After growing up and living in the (American) West, I’d come to understand one solid fact about US West, the local telephone company: It was the most evil, awful, horrible, and despicable company on the face of the planet.

And then in 1998 I moved to Indiana.

Even before […]

Life’s Better Here

My last years living in Colorado and Wyoming, US West, the local Baby Bell, had a series of ads featuring the slogan, “Life’s Better Here”. I really liked the ads—there was something really ephemeral and wonderful about them.

After moving to Indiana, I quickly learned that despite all the gripes about US West’s quality of […]

FRA-ATL-IND

So I am writing this portion of the blog whilst I am sitting onboard Delta Flight 15, with service from Frankfurt to Atlanta, Georgia. Last night, when we checked in at the hotel, I asked for the 9:00 shuttle, but since it was full, I had to opt for the 9:30 shuttle, which, as it […]