Pick-A-Day

July 2021
M T W T F S S
 1234
567891011
12131415161718
19202122232425
262728293031  

Archives

Holzconnection: Where the 200×140 bed is delivered as 207×140.

It’s been awhile since I blogged.

Sorry.

But moving takes effort – and I have had both awesome experiences (KaminPalast, Dielerei), ones where things have taken longer than expected but turned out awesome (KD Küchenstudio), and one utter disaster.

Holzconnection, a purveyor of custom made furniture has failed me ever since I signed the contract.

[…]

The Importance of Walking Out

Every once in awhile I have an experience that reminds me the importance of walking out of a business – or a taxi.

Back in 2007, I took a taxi from Brussels Airport to a hotel – and when the taxi driver had trouble with his meter, I ordered him to stop the taxi at […]

Where I’m not staying because they cancelled my reservation: Radisson Hotel Cheyenne

The Radisson Hotel Cheyenne: Cancels Reservations Because they can.

Normally I would not choose to visit the US during August, but this year, I am. Like thousands of others, I want to see the eclipse on Monday, August 21st.

But a wrench was thrown into my plans by the Radisson Hotel Cheyenne after they […]

Telling Regular Customers “No” – Why the Lenzig café lost me today.

I had a strange, but not completely atypical, experience at Lenzig, a neighborhood café, today: I ordered food and “Leitungswasser” – tap water.

Lenzig is a nice neighborhood café – the kind of place where most customers are regulars, the food predictable, and the atmosphere pleasant. It’s nothing I would travel out of my way […]

Two positive customer service experiences in one day: Foto Meyer and the… uh… US IRS!

Today, after a long day of work, I had one mission to achieve: getting my camera cleaned. While in the Shetlands I’d noticed that there was a speck of dust in the viewfinder, but that said speck of dust was not showing up in my photographs.

Thank goodness – so I put off dealing with […]

I’m really happy with Continental Airlines (or United, if you must)

I’m back in Berlin – safe, sound, and impressed after flying Continental Airlines (being pedantic) (or United Airlines, if going by branding) for six segments. In fact, I was so impressed with the service on my flight from Newark to Indianapolis that I wrote a letter complimenting the flight attendant.

Now I’m considering writing a […]

Glasgow’s Galloping Gallantry: What Amazing Help!

Maybe it says something about how much I’ve become accustomed to German-style service, but I’ve been blown away by the gallantry of Glasgowians.

From the moment I arrived, Thursday at lunchtime, everyone and everything has been great, with the exception of the Glasgow Flyer bus driver who pulled away from the airport when I was […]

Customer Service Woes resolved with Twitter. Part 1: T-Mobile, Germany

I have to say that I am a bit disappointed in customer service, on both sides of the Atlantic. Although I’m not sure I can call the North American issue, “customer service”—but more on that in a day or two.

Meanwhile I have happy news to report: my iPhone 3G is, finally, unlocked.

Unfortunately it […]

It’s been a great 24 hours for my communication!

Monday evening, when I was at home, I got a call from my friendly T-Punkt store (T-Punkt sells stuff for T-Com (the telephone company, and now known as, I believe, T-Home) and what used to be (at least in Germany) T-Mobile (the mobile phone company, now happily known as “Telekom”).

The wonderful lady had happy […]

Random Tuesday Today Thoughts

I know that Snooker in Berlin participates in the weekly Random Tuesday Thoughts—and to be different, I’m doing it on Wednesday—but only because I have a crap load of thoughts to get out. I could try and break down the thoughts into more complete individual blog posts, but none of these thoughts really deserve that […]